Whenever you get in touch with customer support of any company to get help regarding your fan, the first question they will ask is which model fan do you have?
The reason behind this is that some fans come with specific characteristics that make them a unique model from others. Before we begin with the troubleshooting steps or looking for new parts, the first thing we need to know is the fan model.
All the fans have model names such as Minka Aire, Emerson, Hunter, and Casablanca to identify them.
Usually, the fan model name is available in the instruction manual. The model name will also be available on a sticker that is on the top of the fan motor, with the production date and year.
The remote control feature is often designed for a particular fan and cannot be used on models without this feature. A remote control system comes with a transmitter / handset and a receiver unit. The receiver of the remote is installed into the top canopy, where the fan is affixed with the ceiling.
The handset may be same in terms of appearance, but remote control receiver unit may have the different ratings keeping in view the model and motor ratings specific to it. the remote control receiver unit may have the model name on the label as it depends on the age of the fan.
If everything fails and you are not able to find the model reference, as a last resort, you should take a photograph of the fan and search for the ceiling fan brand name and check the listings or you can reach to their customer support and ask them how do I identify my ceiling fan model and they will definitely help you to identify it.